Support
Most answers live in the FAQ below. If you don't find what you need, email us — we read every message and reply within 48 hours.
Email us
Include your account email and a screenshot of the issue if possible. We reply within 48 hours, weekdays.
Frequently asked questions
⌃Do I have to enter my data manually?
Yes. PassiveTrack does not connect to your bank, broker, or wallet. You enter holdings (or paste a screenshot for our AI to parse). Prices and FX rates refresh automatically once you've added a symbol. We do not store, sell, or syndicate your data.
⌃Which markets do you support for live prices?
US (NYSE/NASDAQ), Hong Kong (HKEX), China A-shares (SSE/SZSE), Europe (XETRA/LSE/Euronext/SIX), Crypto (Binance + CoinGecko), and Chinese open-end mutual funds (via Eastmoney NAV). Other assets (cash, deposits, property, private equity, collectibles) use the manual value you enter.
⌃How is FIRE coverage calculated?
We show two axes side-by-side. Cash-flow FIRE = monthly passive income ÷ monthly expense × 100. Portfolio FIRE = net worth ÷ (annual expense ÷ safe withdrawal rate) — the classical Trinity 25× rule. The hero card shows cash-flow; the Lean / Lifestyle target cards show portfolio progress.
⌃What's the difference between Free and Pro?
Free is forever-free for up to 10 holdings, 2 manual income streams, 1 AI insight per day. Pro ($4.99/month) lifts those caps to unlimited holdings, unlimited manual income streams, 3 AI insights per day, 50 FIRE Coach messages per day, automatic dividend + interest sync, and CSV export. Auto-synced streams (e.g. dividends from a stock you added) never count toward the free 2-stream cap.
⌃How do I cancel my Pro subscription?
On iOS: Settings app → Apple ID → Subscriptions → PassiveTrack → Cancel. On the web: log in, Settings → Subscription → Cancel. You keep Pro access until the end of the current billing period.
⌃Can I export my data?
Yes. Settings → Export CSV downloads a zip with three files: holdings.csv, income.csv, liabilities.csv. Pro feature on iOS; free on web while in beta.
⌃What currencies are supported?
Display in 10+ base currencies (USD, EUR, GBP, HKD, CNY, JPY, SGD, AUD, CAD, CHF). Holdings can be in any ticker's native currency; we convert via ECB daily FX rates with cross-rate fallback. USDT and USDC are pegged to USD at 1.00. Indicative rates only — not for trading.
⌃Is my data really private?
Yes. We store your holdings, income streams, and AI conversation history on our own database (Postgres on a European VPS). We do not sell data, do not share with advertisers, do not use third-party analytics. The only third parties that ever see anything are: Apple (subscription receipts), Stripe (web subscription receipts), and our quote providers (which only see the symbol — not who's holding it).
⌃I forgot my password.
On the sign-in screen, tap "Forgot password". We email a reset link valid for 60 minutes. If the email doesn't arrive in 5 minutes, check spam, then email support@longfi.app from the same address.
⌃Can I delete my account?
Yes — email support@longfi.app from your account address and we'll delete all your data within 7 days. We may keep purchase records as long as Apple / Stripe / EU tax law requires (typically 7 years for tax). Everything else is wiped.
⌃When will Android be available?
We're iOS-first. Android is on the roadmap but not committed to a date. The web app works on any browser, including Android Chrome — same features, same data.